Services

Power your business with our Hosted VoIP solutions, products and services

At CallTel, we help businesses large and small transition to a flexible, future-friendly and cost-efficient VoIP-based platform. Our suite of telecom products and services include:

Hosted PBX ServicePhoneset

Video

Our basic option (from 1-100 users).

Hosted VoIP for Home OfficesHouse

Video

Enjoy all the features and functionality enjoyed by larger businesses without the cost.

Virtual PBXNetwork

Video

Better manage, prioritize and screen in-bound cell phone calls 24/7.

Pay-per-Use Audio ConferencingGroup

Standalone service, no monthly fee – pay when you use it.

Call AnalyticsLupe

Get valuable sales and business insights from your call data.

Hosted VoIP/Cloud Application IntegrationCloud

CRM’s

Disaster RecoveryNurse

Clone your existing system and have a complete back up available at the flick of a switch.

Hosted Call CentreHeadset

Outbound/Inbound/Blended.

 

Businesswoman

Hosted VoIP Features:

Auto Attendant

Your CallTel Auto Attendant (IVR) lets your customers “Press 1 for Sales”, “Press 2 for Support” or “Press 3 for Directions”. It’s easy to use and lets you manage and customize your unique “message”. Be creative – use your Auto Attendant to promote special offers or to announce new products or services.

Company Directory

CallTel Hosted VoIP is equipped with a spell by name company directory. Callers are prompted to spell the first three letters of a persons first or last name. They are automatically connected to the requested extension.

Caller ID

Caller ID displays the callers number and the name associated with the callers telephone number.

Voicemail

All our Hosted VoIP users have voicemail, accessed by:

  • Dialing *98 on your office extension and following the voice prompts.
  • Dialing in from any outside phone and following the voice prompts.
  • Receiving audio (.wav) files attached to an email sent to your Inbox.

Voicemail to email

Sometimes referred to as unified messaging, you will receive an email whenever you receive a voicemail. An audio file (.wav) is attached so you can listen to your voicemail on your computer or smartphone - wherever you are.

Call Forwarding

Every CallTel Hosted VoIP extension can be enabled to forward calls directly to an alternate internal extension or to an external phone number. If you are seldom in your office, have your calls forwarded directly to your cell phone. If you can’t answer your cell phone, the caller can leave a voicemail.

Find Me/Follow Me

Every CallTel Hosted VoIP extension can be enabled to forward calls either in sequence or at the same time to a list of numbers. If you don't answer your office phone after a specified number of rings, your calls will be forwarded to your cell or home phone. If you can't answer your cell phone, the caller can leave a voicemail.

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